Shipping policy
Shipping Policy
Thank you for shopping with Henshinova. Please review the following shipping information before placing your order.
1. Processing Time
In-Stock / Ready-to-Ship Items
In-stock items are generally processed within 5–7 business days after payment is confirmed.
Processing time does not include shipping time.
Pre-Order / Not Ready-to-Ship Items
For pre-order or not-ready-to-ship items, the estimated processing or shipping time will be stated on the individual product page.
Estimated dates may change due to production, quality inspection, logistics, or other circumstances.
2. Orders With Multiple Items
If your order contains multiple items, including both in-stock and pre-order products, they may be shipped together or separately depending on product availability, processing time, fulfillment arrangements, and communication with the customer.
Items from the same order may therefore arrive at different times.
If confirmation is needed before shipment, our customer service team may contact you.
3. Shipping Time
Shipping time depends on the destination and shipping method selected.
Available shipping methods and estimated delivery times will be shown at checkout.
Estimated Delivery Time = Processing Time + Shipping Time
Please note that estimated delivery times are not guaranteed. Delays may occur due to carriers, customs clearance, weather, holidays, or other circumstances beyond our control.
4. Shipping Fees
Shipping fees are calculated at checkout based on factors such as:
- Item weight and package size
- Destination country or region
- Shipping method selected
You can review the shipping fee before completing your payment.
Additional shipping charges may apply to remote or extended delivery areas. If an additional charge is required, we may contact you before shipment.
5. No Shipping Method Available
If no shipping method is available for your address during checkout, please contact us at:
Please include your destination country/region and postal code.
6. Order Tracking
Once your order has been shipped, tracking information will normally be sent to the email address used for your order.
Please allow some time for the carrier's tracking system to update after shipment.
7. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your address, please contact us as soon as possible.
We cannot guarantee that an address can be changed once the order has entered fulfillment or has been shipped.
If a package is returned because of an incorrect or incomplete address provided by the customer, the customer will be responsible for any applicable return and reshipping costs.
8. Refused or Undeliverable Packages
If a package is returned because of:
- Customer refusal
- Failure to collect the package
- Repeated unsuccessful delivery attempts
- Incorrect or incomplete shipping information
- Failure to complete required delivery or clearance procedures
the customer may be responsible for the shipping, return shipping, handling, and reshipping costs incurred.
If reshipment is requested, additional shipping charges may apply.
9. Delayed or Lost Packages
International shipments may occasionally experience delays.
If your tracking information has not updated for an extended period or your package is significantly delayed, please contact us at:
We will assist in checking the shipment status with the carrier.
A delayed package is not automatically considered lost.
If a shipment is confirmed as lost by the carrier, we will review the case and provide an appropriate solution, such as reshipment or a refund.
10. Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first:
- Check around the delivery location
- Ask household members or neighbors
- Contact the local carrier or post office
If the package still cannot be located, please contact us as soon as possible and we will assist with the investigation where available.
11. Damaged Packages
If your package arrives damaged, please contact us within 15 days of delivery.
Please provide:
- Your order number
- Clear photos of the outer package
- The shipping label
- Photos or videos of the damaged item
Please keep the original packaging until the issue has been reviewed.
12. Contact Us
For shipping, tracking, or delivery questions, please contact:
Please include your order number and tracking number, if available.